Wellness for every body
Meet the team - Judy Scott Meet the team - Mary CraneMeet our new Physio - Tracey SutherlandAugust 2021 Newsletter May 2021 NewsletterNovember 2021 Newsletter

Meet the team - Judy Scott


For more than 30 years, QE’s Clinical Transcriptionist, Judy Scott has been a very valued member of the QE Health team. Judy thrives in her role and works hard in the background on a range of tasks to keep QE Health ticking. We caught up with Judy to learn what she enjoys most about her job.


Tell us about your role
I started working at QE over 30 years ago as a casual employee. I worked part time when my children were small and progressed to full time about 26 years ago.


My main role is to type up dictated notes. After our rheumatologist has seen a patient, he dictates a clinic letter to send to the patient’s GP or specialist. The dictation is then downloaded to a system on my computer, where I type up what he has said. I wear headphones and have a foot pedal (similar to a sewing machine) where I can control the dictation to coincide with the speed of my typing. New technologies are emerging all the time and at the moment we are looking at speech recognition software.


Although a large part of my role is transcribing, I also do a range of other tasks including writing reports, minutes, organising and designing patient pamphlets, PowerPoint presentations, posters, and vouchers. I also look after our policies and procedures to ensure they are kept up to date.


What do you enjoy most about your job?
It’s the variety of the job that I enjoy the most, and probably the reason I have stayed as long as I have. I do a range of tasks for every department, so no day is the same. I’m not just doing transcription typing for rheumatology all day, I get a chance to be creative too.


Because we are quite a small organisation, we get to see patients quite a lot, even if it’s just passing them in the hall. I get to say hello and see them progress through our programmes and in some small way I feel like I’ve helped too.


We have a great team culture. All our roles tend to cross over at some point, so we mix a lot. In a way we have all become like a family.

Meet the team - Mary Crane

Mary Crane


Mary Crane is a highly valued Trainer, Massage Therapist and Leader of our Wellness for Cancer programme at QE Health. Born and bred in the UK, Mary made the decision to move to New Zealand in 2007 when she landed a job at QE Health and hasn’t looked back since. We caught up with Mary to learn a bit more about her journey to where she is today.


What is your role at QE Health?
I qualified in massage more than 32 years ago in the UK and have been teaching it for 30 years. I recently retired from doing massage to focus on teaching and I’m now the trainer at QE, which I enjoy immensely. This includes the initial orientation for all new staff, teaching several classes in the ReCharge programme, ensuring all compulsory training is completed, looking into new training that may be needed for staff, and a myriad of other things! I am qualified in aromatherapy, Indian head massage and professional relaxation. I trained in London for advanced pregnancy massage, advanced therapeutic massage, and training for cancer.

I also teach a basic relaxation massage course. This course is currently on hold due to COVID requirements but will be announced on Facebook when we start it up again.


You are also involved with QE’s hydrotherapy classes?
Yes, I also take hydrotherapy classes twice a week, which are very popular. These classes are open to the public and are good for recovery after operations or for people who have conditions like arthritis. The class involve doing exercises in the water and can help to decrease pain and joint impact and can improve strength, balance, and wellness. Not to mention it’s a fun and social activity to engage in!

Bookings are essential. To join the classes, visit our Spa reception and fill in the application form. You will then go on a waiting list and be contacted when the next 10-week course starts.


What inspired you to be a Massage Therapist?
I believe touch is fundamental to us as human beings. I see it as vital for our development. One of my favourite quotes is from Michelangelo, “to touch can be to give life,” and I believe he was totally correct.


How long have you been at QE Health?
I came to New Zealand in June 2007 and started work at QE Health shortly after.
While I was in the UK, I wrote to QE Health asking for a job and they offered me one, so I moved over. The job was exactly what I wanted. It fitted into the mind, body, and spirit concept which I was interested in after coming from a mental health background.


What is it you enjoy most about your job?
The people and variety of work. No day is the same – I have new members of staff to take through orientation, I take a range of classes, and get to meet a variety of people. Put it this way, I wouldn’t still be here after 15 years If I didn’t like it! I’ve had a range of roles and things change and evolve, but I have always enjoyed it. Overall, I am keeping very busy and loving every minute of it!

Meet our new Physio - Tracey Sutherland



Tracey Sutherland has recently joined our physio team of five. Tracey began her career in Wellington where she worked as a physio for 15 years before taking a break to grow her family business and raise her children. She began working at QE Health as an Allied Health Care Assistant in April 2021 before renewing her practicing certificate (APC) and officially joining the QE physio team last month. 


Tell us about your experience as a physio.
After studying in Auckland, I moved back to Wellington and started working at Capital and Coast District Health Board in Wellington for three years. As a rotational physio I had the opportunity to treat patients with neurological conditions such as post stroke, head injuries, concussion, post trauma, post-surgery, medical conditions, orthopaedics, outpatients (musculoskeletal rehab) paediatrics and a big stint in ICU. I found this exhilarating and it opened my eyes to dealing with families and caregivers at a critical time in their loved one’s lives. From there I moved to Inform Physiotherapy – a large private practice which I loved. From there I went into private practice and took the opportunity to upskill while I was there. I studied acupuncture and completed post graduate courses in manual therapy mobilisation and manipulation, sports physio, Mulligan, and became a credentialed McKenzie therapist. After 10 years I left to have my children and took a break from the workforce to raise them.


I moved to Rotorua and in April 2021, I started at QE as an Allied Health Assistant. QE has supported me to retrain as a physio and gain my up-to-date practicing certificate. I studied hard throughout last year and sat a three-hour practical competency exam in December 2021. My APC came through last month, so I have officially joined the Physiotherapy team.


What conditions do you treat as a physio?
Lots of people think of a physio as someone who takes care of general sports injuries but at QE, we have a range of injures that we treat. We get general musculoskeletal conditions, but we also treat neurological conditions like strokes or Parkinson’s disease, Multiples Sclerosis, and lots of auto immune conditions.

A big part of physio is cardio relates to respiratory issues and we work with people who have chronic breathing conditions like chronic obstructive pulmonary disease. We have a three-week programme called Recharge which is a chronic pain programme. We teach some anatomy, general body knowledge, and look at exercise and breathing. We also do a lot of education classes and gym-based work and exercise in the hydrotherapy pool.


What do you enjoy most about working at QE and being a physio?
I love the environment at QE, and the great team I get to work with. We really do have the clients’ best interests at heart. We provide a unique and diverse range of services and the people we see come from so many different backgrounds and walks of life. Our guiding health model at QE Health is Te Whare Tapa Wha - we as therapists are not just looking at our clients physically but consider and support family, mental and spiritual health as well. As I have come back into the profession a little bit older and a little bit wiser, I am so much more in tune with this way of looking at healthcare. I am so proud of backing myself to do the mahi and become re-registered again so that I can be a part of the team that moves into our exciting new build.


August 2021 Newsletter

Meet the team: Exercise Consultant, Christine Church Christua


The QE Health and Wellness Gym is well known for its rehabilitation facilities and family-friendly space. Some of our training specialties include:

• General weight loss and toning
• Pre and post-natal training
• Functional fitness and strength training
• Rehabilitation
• Core conditioning and flexibility
• Postural alignment
• Inner scan body composition testing.

Christine Church has been an Exercise Consultant at QE for nine years and shares what the QE team has to offer their clients.


Tell me about your role at QE Health?
As an Exercise Consultant, my role is to help our clients find a programme that suits their individual needs and goals. Our clients are guided toward functional/multi joint exercise which has an excellent carry over to a better quality of life. We work with a range of ages and our programmes are suitable to anyone who wants to improve their quality of life.


What sets the QE Gym apart from other gyms?
We are predominately a rehabilitation gym, but also offer performance based programmes. We’re a family oriented facility with easy listening music which our clients appreciate.

We provide a comfortable, friendly, clean workout space and all members have access to the famous Rachel Pool within our facility. People can come as they are without any judgement and I think this sets us apart from a lot of other gyms.


What is your approach to fitness at QE Gym?
We take the time to work out what each clients’ goals are and create an individual programme that will meet those goals. Everyone has their own preferences on how they work out, whether it is individually or in a group setting – and we can offer either of these.


What type of clients do you work with?
We work with a range of clients including rehabilitation clients, particularly those who start out at physio and when they’re ready, come to the gym and we help to strengthen and progress them from here. We have a range of age groups and backgrounds, and work together to meet the needs of the individual client.


Do you offer classes?
We run a 30 minute lunch time class for staff members and clients from 12 – 12:30pm Monday, Wednesday and Friday.The QE Health Pilates, exercise community pool and strength and balance classes are also very popular and are generally available a couple of times throughout the week.

When you get a membership, we book in a time with you to introduce you to our gym. We discuss any injuries, illnesses or medications you’re on to ensure we prescribe the appropriate safe, effective workout you need.


Please contact us at gym@qehealth.co.nz if you would like to sign up to the gym or have any questions.


Wellness for Cancer consultations


Founded in the United States, the Wellness for Cancer initiative aims to improve the quality of life for people touched by cancer. The charity focuses on minimising the side effects on skin and body, caused by cancer therapy, as well as increasing people’s mental wellbeing during that journey.


Through this unique programme, people who are undergoing or who are post-cancer treatment can be seen at QE Health for massage and cosmetic treatments.


Being part of the Wellness for Cancer initiative means you’ll share your journey during and after treatment with you and your caregiver.


If you’re currently undergoing cancer treatment or have recently finished, you’ll qualify for a free 30 minute consultation with one of our qualified QE Health practitioners who will tailor a therapy session for your individual needs.


Both massage therapy and cosmetic therapy could form your treatment plan to help you on your journey and to help you escape the daily rigours of your daily and weekly treatment.


Mary Crane, the Team Leader for Wellness for Cancer, says having cancer does not define you, people have a separate life from cancer and deserve to look after themselves.


“Wellness for Cancer enables people to have time for themselves and to be themselves by getting away from the medical treatments. Having some nurturing TLC that makes them feel good and achieve a good state of wellbeing.”


Why not book in for your 30 minute complimentary consult with one of our incredible team.


Construction of QE Health’s world-class health facility begins

Construction team

Image (left to right): Dennis Cresswell (Commercial Manager, Watts & Hughes Construction), Aaron Randell (CEO, QE Health,), Guy Brown (Project Manager, Veros), Cole Weston (Site Manager, Watts & Hughes Construction).

Construction of QE Health’s world-class health facility began today, signalling a significant step forward for the charitable organisation as it cements its unique history in Rotorua.


Watts & Hughes Construction has been appointed to build the 3000sqm state-of-the-art facility at the organisation’s lakefront site, adjacent to its current location.


In March this year, Rotorua Lakes Council granted consent for the $18.5m development and it’s expected that construction of the facility will create more than 30 construction jobs.


“Almost 80 years since it was built, the organisation now has a fresh start, while keeping hold of what makes it so special – its remarkable history, highly experienced staff and comprehensive range of services,” says QE Health’s Chief Executive Dr Aaron Randell.


“QE Health takes its responsibility for the health of the people of Rotorua and Aotearoa seriously. We’re delighted to soon offer the same level of high service and care people have come to expect in modern facilities, befitting the needs of the community.”


Dr Randell says setbacks due to Covid-related supply issues and escalating building costs have delayed the project, however additional funding has now been confirmed.


Funding for the build and fit-out consists of a combination of grant and loan funding provided by Kānoa, the Government’s Regional Economic Development & Investment Unit, Rotorua Trust, and now Rotorua Lakes Council, which has allocated $1million from its Economic Recovery Fund (set up as part of Council’s Economic Development Strategy following the COVID-19 pandemic) in recognition of the development’s benefits to the community and contribution to economic recovery and growth in the district.


Council has also provided QE Health with a short-term bridging loan for up to $2million, with commercial terms to be confirmed.


“The grant provided from Council’s Economic Recovery Fund recognises the benefit this development has for the community through retention of existing jobs, creation of new jobs and on-the-job experience for students, the continued provision of health and wellbeing services to the community, and it further strengthens Rotorua’s brand as a destination spa city within the tourism market,” says Rotorua Lakes Council’s DCE – District Development, Jean-Paul Gaston.


“QE Health has a strong history and reputation within the district and we’re proud to be able to support this venture and next stage of growth,” he says.


Set to open to the public in mid to late 2022, the new facility will continue to offer the clinical wellness treatments that people know and love but in a more contemporary and relaxing environment.


Commercial Manager, Dennis Cresswell from Watts & Hughes Construction says they are proud to partner with the team at QE Health on the construction of their new facility.


“We are looking forward to the construction phase with Veros Project Management
and continued support from our Rotorua subcontractors and suppliers,” he says.


QE Health offers an innovative interdisciplinary approach, which is unique in New Zealand. Health services include rheumatology, physiotherapy, psychology, orthotics, dietetics, occupational therapy, osteopathy, Wellness for Cancer, appearance medicine, gym services, rehabilitation therapy, and clinical spa treatments.


It also offers occupational health services, offering pre-employment health checks, drug and alcohol testing, hearing tests and annual employee health checks. The organisation plans to continue to extend its multi-disciplinary clinical services once in its new premises.


“QE Health is one of Rotorua’s true icons and we’re delighted to see construction begin,” says Rotorua Trust Manager Tony Gill.


“QE Health is one of a very few facilities across Aotearoa to offer such a wide range of services under one roof. QE Health has always had innovation at its heart and almost 80 years since its inception, that innovation remains at the centre of the organisation, benefiting all of Rotorua.”


Earlier this year initial earthworks were completed at the site to ensure the land is stable to build on.


QE Health will lease the lakefront land from Pukeroa Lakefront Holdings Limited and share the site with Wai Ariki Hot Springs and Spa, which will offer non-clinical, luxury spa choices, while QE Health will continue to offer clinical treatments and champion Rotorua as a wellness destination.



May 2021 Newsletter


Erin Barclay has more than 25 years’ experience working as a physio and carries with her a wealth of knowledge and experience to help our clients at QE Health to recover and thrive.


She is one of five dedicated physios at QE Health who help clients with a broad range of treatments. In this update, we chat to her about the amazing service people can expect to receive at QE Health.


What sets QE Health’s physio offering apart?
At QE Health we take a fully holistic and integrated approach. Because we have a range of services and experts at our fingertips, we can tailor our approach to suit the needs of each individual client. At QE, clients have access to a range of health professionals all under one roof – from psychologists, occupational therapists, dieticians, to rheumatologists, orthotist and psychologist. Our set up is incredibly unique, in fact we are the only facility of its kind in New Zealand that can offer such a comprehensive range of services to our varied client database.


What are some of the other services QE offers that people may not know about?
We are proud to offer several supplementary services that our clients can take advantage to support their physio treatments including acupuncture, Pilates, massage, hydrotherapy pools and of course, our gym which is staffed with qualified and experienced instructors all in an environment that is non-threatening, friendly, and calm.


What is your approach to physio at QE Health?
We are a multi-disciplinary team which means we all have our area of expertise to draw on. We also have several experts we consult with to get the best outcomes for our clients.

What type of clients do you treat?

We welcome everyone here at QE! From clients who have injured themselves and are seeing us privately or through ACC, to looking after clients with long term, complex conditions. We treat clients who suffer from chronic pain, rheumatology outpatients (both adults and children) and provide rehabilitation services for those who have long term disability or neurological conditions. We also offer community rehabilitation for people aged over 65 and run a ‘Recharge’ programme which is DHB funded or can be accessed privately. This is three-week programme for people suffering the effects of long-term health conditions.



Guillain–Barré Syndrome (GBS) is a rapidly evolving disease characterised by muscle weakness, ranging from mild to severe and occasionally leading to complete paralysis. GBS is a treatable disease, and the outcome is usually good even for those with severe weakness with about 70 percent of clients recovering full strength.


Diagnosed with the disease in 2014, and then in a very rare occurrence, again in 2019, Te Whatarangi was inspired to become a physio following his own treatment journey with GBS. Hailing from Te Teko, a small town in the eastern Bay of Plenty and growing up in Tauranga, Te Whatarangi (Ngāti Awa, Ngāti Manawa, Ngāti Raukawa ki Te Kaokaoroa-o-Pātetere) has made a huge impact on those receiving treatment from him and those who look to him for inspiration following a GBS diagnosis.


“Always the optimist, my recoveries led me on a journey of self-discovery where I am now proud to call myself a physiotherapist. My journey has been challenging yet unique, and I wish to share my story with the world in the hope others feel inspired to shine their own light.”


The GBS Medical Advisory Board provides advice and support for people and their families who suffer from the disease as well as undertaking research of the autoimmune disease.


Te Whatarangi’s appointment to the Board will see his personal insights and cultural background help get more Māori involved with research into GBS.


For more information on GBS and the Advisory Board, click here.



We are excited to announce that we now have a brand new DEXA scanner available for your use at QE Health!

The new machine, which measures bone density and replaces our previous machine, which was owned in partnership with TRG Imaging. We are grateful to TRG for the 25-year partnership which has helped to prevent hundreds and thousands of fractures.


What does a DEXA scan tell you?
A bone density (DEXA) scan is a type of low-dose x-ray test that measures calcium content in bones. The measurement helps assess bone density, which enables clients to reduce the risk of fractures. It’s usually performed at the lumbar spine, hip, and wrist level - the three main areas of fragility fractures.

Fun fact: We can also use this machine to measure other things such as body fat percentage – book your appointment to talk to one of our clinicians to discuss your options. (this service will be available from July 21)


Who and how can I get a DEXA scan?
Anyone can have a DEXA scan – some scans are funded by the DHB or ACC (eligibility criteria applies) or you can access it privately. Since April this year, QE Health has taken over the screening of osteoporosis in the Lakes DHB area, which means you may be eligible for a funded scan if you have had a non-traumatic fracture in the past two years. Speak with your GP who can refer you directly to us for this service if you meet the eligibility criteria.

Alternatively, a hospital specialist may refer you for a DEXA scan if you have a long term condition with a predisposition to develop osteoporosis - think of it as a preventative measure. You can check out whether you may need a scan at www.knowyourbones.org.au.

November 2021 Newsletter

Meet the team: Caleb Van Buskirk, QE Health Orthotics


What is involved with orthotics?
As an orthotist, we assess and fit people with orthopaedic bracing. Orthotics covers the whole body so these braces could be anything to help with your toes or a brace for a spinal fracture. Approximately 75 percent of the conditions we treat are lower limb conditions, 15 percent are spinal, and 10 percent are the upper extremities.

At QE Health we try to fabricate our braces on site to maintain high quality control standards and so we can adjust them if needed. Each day I spend my time between patients and assisting our technician with fabrication. We make a range of braces depending on the patient’s needs, from simple foot orthoses to fully custom-made carbon fibre laminated orthoses.


What types of conditions do you treat?
Through the DHB we see adults and children with conditions ranging from plantar fasciitis and clubfeet to cerebral palsy and spina bifida. Older patients who have had a stroke or polio or suffer from osteo or rheumatoid arthritis are common referrals as well. ACC clients can be referred where orthotic management is part of their rehabilitation following an injury. We can either see our patients here or at the wards at Rotorua hospital depending on their injury or condition. Orthotics can help treat children that have muscular conditions by using a brace to keep their limbs in a better position long-term. We can take a preventative approach too, by using a brace to prolong the life of a natural knee with osteo arthritis, for example, to avoid a knee replacement.

We also stock and fit various grades of compression stockings for varicose veins, travel, pregnancy, post-surgical, and lymphoedema.


What has been a highlight working at QE Health?
A highlight for me has been watching our department change over the years. Since I started at QE Health, we have upskilled and implemented the newer processes and products in the field. Gone are the days of orthoses all being metal and leather! We have learnt better techniques with new technology, so we can have better outcomes for our patients. The workshop has had incremental change with improved machinery in the workshop and now there will be more change as we move into our new space. It’s something we are all looking forward to!


What do you like most about your job?
I like that I am improving people’s functions, keeping people mobile and helping them to go about their daily activities and do what they want to do. Can people see you privately or do they need to be referred?

Generally, orthotists aren’t trained with diagnostics, so we prefer to take people who are referred with a specific injury or condition. We prefer to work off a diagnosis provided to us by a GP specialist or other allied health provider, but we can see clients without a referral.


What sets QE Health apart?
As it is a full health centre, we have access to other services on site. We have everyone from physiotherapists to psychologists that we refer to within the facility if we think people need additional input. It’s a great facility that caters to a wide range of needs.


Massage – the ultimate gift

As we start to wind down from what has been a stressful year for most people, why not treat yourself, your whānau and friends, or staff members to a relaxing massage?

Under the current Delta Level 2 restrictions, we’re only able to currently provide 30 massages, however there are some real benefits to having a shorter massage, including:

• More concentrated - most people have one or two areas that bother them the most, 30 minutes is just enough time to work on what’s causing you the most discomfort.
• Convenience - If you find it hard to carve out an hour or more for a massage, a shorter one is a great option. You may also find it easier to book two sessions throughout the space of the week.
• Relax - Thirty minutes is enough time to relax. You will relax by getting relief from your discomfort of course, but the time just for yourself to check out from your responsibilities is also a good stress reliever.


Community leisure classes


The focus of QE Health’s occupational therapy team is to help people overcome obstacles to maintain or regain independence in all areas of their daily life.

One of the ways our team helps people to do this is through our dedicated community leisure classes, where people can come together and take part in a range of activities including craft, puzzles, games, and art.

"Sometimes when we experience pain, we can lose the ability to be able to do the things that we enjoy. We can also lose touch with people, and this can lead to feelings of loss and loneliness,” says Pip Lewis, who runs the classes.

“Our leisure classes offer a fun and supportive environment where we help to address these issues. Attendees get the chance to spend time dedicated to their own enjoyment, to socialise with others who can empathise with how they are feeling,” she says.

The classes are suitable for a range of ages and abilities.

Current QE Health clients can be referred from our recharge programme, by an occupational therapist or a physio to attend the weekly two-hour sessions on Tuesday, Wednesday, and Thursday from 10am-12pm.

For more information or if you would like to join the classes, please contact on 07 343 1665 or infoline@qehealth.co.nz