Wellness for every body
Wellness for every body

The future of QE Health is looking great!


Press ReleasesWebcam and Construction Updates

Press Releases

Contact: CEO aaron.randell@qehealth.co.nz 

16 August 2021


Image (left to right): Dennis Cresswell (Commercial Manager, Watts & Hughes Construction), Aaron Randell (CEO, QE Health,), Guy Brown (Project Manager, Veros), Cole Weston (Site Manager, Watts & Hughes Construction).

Construction of QE Health’s world-class health facility began today, signalling a significant step forward for the charitable organisation as it cements its unique history in Rotorua.


Watts & Hughes Construction has been appointed to build the 3000sqm state-of-the-art facility at the organisation’s lakefront site, adjacent to its current location.


In March this year, Rotorua Lakes Council granted consent for the $18.5m development and it’s expected that construction of the facility will create more than 30 construction jobs.


“Almost 80 years since it was built, the organisation now has a fresh start, while keeping hold of what makes it so special – its remarkable history, highly experienced staff and comprehensive range of services,” says QE Health’s Chief Executive Dr Aaron Randell.


“QE Health takes its responsibility for the health of the people of Rotorua and Aotearoa seriously. We’re delighted to soon offer the same level of high service and care people have come to expect in modern facilities, befitting the needs of the community.”


Dr Randell says setbacks due to Covid-related supply issues and escalating building costs have delayed the project, however additional funding has now been confirmed.


Funding for the build and fit-out consists of a combination of grant and loan funding provided by Kānoa, the Government’s Regional Economic Development & Investment Unit, Rotorua Trust, and now Rotorua Lakes Council, which has allocated $1million from its Economic Recovery Fund (set up as part of Council’s Economic Development Strategy following the COVID-19 pandemic) in recognition of the development’s benefits to the community and contribution to economic recovery and growth in the district.


Council has also provided QE Health with a short-term bridging loan for up to $2million, with commercial terms to be confirmed.


“The grant provided from Council’s Economic Recovery Fund recognises the benefit this development has for the community through retention of existing jobs, creation of new jobs and on-the-job experience for students, the continued provision of health and wellbeing services to the community, and it further strengthens Rotorua’s brand as a destination spa city within the tourism market,” says Rotorua Lakes Council’s DCE – District Development, Jean-Paul Gaston.


“QE Health has a strong history and reputation within the district and we’re proud to be able to support this venture and next stage of growth,” he says.


Set to open to the public in mid to late 2022, the new facility will continue to offer the clinical wellness treatments that people know and love but in a more contemporary and relaxing environment.


Commercial Manager, Dennis Cresswell from Watts & Hughes Construction says they are proud to partner with the team at QE Health on the construction of their new facility.


“We are looking forward to the construction phase with Veros Project Management
and continued support from our Rotorua subcontractors and suppliers,” he says.


QE Health offers an innovative interdisciplinary approach, which is unique in New Zealand. Health services include rheumatology, physiotherapy, psychology, orthotics, dietetics, occupational therapy, osteopathy, Wellness for Cancer, appearance medicine, gym services, rehabilitation therapy, and clinical spa treatments.


It also offers occupational health services, offering pre-employment health checks, drug and alcohol testing, hearing tests and annual employee health checks. The organisation plans to continue to extend its multi-disciplinary clinical services once in its new premises.


“QE Health is one of Rotorua’s true icons and we’re delighted to see construction begin,” says Rotorua Trust Manager Tony Gill.


“QE Health is one of a very few facilities across Aotearoa to offer such a wide range of services under one roof. QE Health has always had innovation at its heart and almost 80 years since its inception, that innovation remains at the centre of the organisation, benefiting all of Rotorua."


Earlier this year initial earthworks were completed at the site to ensure the land is stable to build on.


QE Health will lease the lakefront land from Pukeroa Lakefront Holdings Limited and share the site with Wai Ariki Hot Springs and Spa, which will offer non-clinical, luxury spa choices, while QE Health will continue to offer clinical treatments and champion Rotorua as a wellness destination.

Press Release: July 2020




QE Health can now focus on developing a purpose-built facility to fit its world class health service, with a location and funding secured for its new $14.5 million facility.


Rotorua Trust has committed a $1 million grant to the project, along with a loan of $2 million. The Trust has also agreed to underwriting of a further $2 million should additional funding partners not be secured. The Provincial Growth Fund has also announced a grant of $1.5 million, in addition to the $8 million, as a loan, earlier this year.


For QE Health chief executive, Dr Aaron Randell it means the focus can turn to building a facility which better fits the service it is renowned for around the world.


“QE Health has been a part of Rotorua for more than 75 years and we now have certainty we can continue to support the community long into the future.”


It will remain on the wider lakefront site, near the intersection of Whakaue and Hinemaru Sts. Pre-Building work is expected to start on the 3000m2 facility in July, with the operation open by the end of 2021.


QE provides a range of services focusing on rehabilitation therapy, clinical spa treatments and in-patient programmes including rheumatology, physiotherapy, psychology, orthotics, dietetics, occupational therapy, osteopathy, appearance medicine, and gym.


Dr Randell says all of QE’s existing services, including the popular gym, would be moving into the new centre.

“The new facility will allow us to be more innovative, and it will allow QE to do what it was designed to do and give back to the community.”


Dr Randell says without partnerships like those with Rotorua Trust and the PGF, QE Health couldn’t have raised the money required for the new facility.


“We are a not-for-profit – there was simply no way we could have funded it ourselves.


“The early commitment of funding by the Provincial Growth Fund enabled funding discussions with other organisations to progress and the announcement of the PGF grant filled the final funding commitments required for the project to proceed.”


Dr Randell also notes that the new facility would not have been possible without the support of the landowner, the Pukeroa Oruawhata Trust.


“Pukeroa were really constructive in their negotiations with us which allowed us to remain as a tenant on their land which we are extremely appreciative of. We look forward to continuing to work proactively with Pukeroa for future mutual benefit."


Our services, which are clinically focused, will complement those of the Wai Ariki Hot Springs & Spa and through providing a range of services we will build on Rotorua’s reputation as a wellness destination.


This new facility will allow us to grow, build on our legacy and continue to find ways to support the Rotorua community with both employment and wellness services.”


Rotorua Trust manager Tony Gill says QE plays an important role in Rotorua and beyond, providing quality clinical and rehabilitation services, while also creating jobs.


“QE has played an important role in Rotorua’s past and we believe it will play an even bigger part in the city’s future, which is why the Trust made the decision to support the rebuild.


Mr Gill says after considering a range of options and seeking independent, expert advice, the Trust settled on a grant of $1 million, as well as a $2 million loan for the project. The loan will be interest free for the first three years, while the Trust will also provide bridging finance of an additional $2 million if required.


“This project brings significant benefits to Rotorua – from helping bring people, jobs and visitor spend to Rotorua, through to providing clinical services which might not otherwise be available. By supporting this project we will help support a better Rotorua.”


Mr Gill says while the Trust strongly believes in the benefits that the new QE facility will bring to the city, it had to find a balance between supporting the project, while ensuring this commitment did not impact on its granting ability to help a range of other kaupapa.


“The Trust is excited to be part of the QE rebuild, which complements the lakefront redevelopment initiatives that are being driven by the Rotorua Lakes Council for the long-term benefit of our community.”


Press Release: July 2020


QE Health has appointed Hawkins to build its new 3000sqm facility on Pukeroa Oruawhata’s Rotorua lakefront site.


Pre-construction work has now started on the world class health facility, which will see QE Health’s 75+-years history as a specialist rehabilitation provider in Rotorua move into the future.


QE Health Chief Executive Dr Aaron Randell says appointing the contractor is a significant step forward, and means the focus can firmly shift to building a facility which will better fit the services that QE Health is known for around the world.


Originally established to provide rehabilitation and care for injured soldiers returning from World War II, QE currently provides a range of holistic healthcare services focusing on rehabilitation therapy, clinical spa treatments, appearance medicine and in-patient programmes including rheumatology, physiotherapy, psychology, orthotics, dietetics, occupational therapy, osteopathy and gym. It also offers student and intern placements for health specialists and is involved with various research projects.


"QE Health has been a part of Rotorua for more than 75 years and we now have certainty we can continue to support the community long into the future."


Pre-construction work has started, and the facility is expected to be open by the end of 2021. The construction period will see between 30 and 50 people employed.


The project received funding support from the Government’s Provincial Growth Fund and Rotorua Energy Charitable Trust, to ensure continued high-quality health services in the city. The project has also benefited from the support of the landowner, Pukeroa Oruawhata Trust, which has allowed QE Health to remain as a tenant on the land.


Hawkins General Manager Central Peter McCawe says this is one of several projects that Hawkins is involved with in Rotorua.


“The Hawkins team are thrilled to be working with QE Health on this project. Many of our team live in Rotorua and so it’s a real pleasure to be part of redeveloping this local facility, which holds so much history.”


Press Release: October 2019

The future of QE Health is looking brighter after Pukeroa Lakefront Holdings Limited and QE Health Limited reached agreement yesterday on key terms to enable QE Health to build a new facility on Pukeroa’s lakefront site.


The fact that we have been able to achieve this agreement is significant according to QE Hospital Community Trust Chairman Stewart Edward.


“We had been due to vacate our current premises by the end of October when our lease expired. Due to constructive negotiations and a large amount of goodwill.


“This agreement allows us to stay on the current site for now and keep operating. It also gives us more time to seek the by the landowner, Pukeroa, QE Health now have the ability to plan for the future with certainty.”


We have filed a Provincial Growth Fund application and are hopeful that will be approved so we can start construction” says Mr Edward.


Pukeroa Deputy Chairman David Tapsell says that a new QE Health facility will fit well within the overall Pukeroa lakefront site and complement Pukeroa’s proposed Wai Ariki Hot Springs and Spa development.


“Although we will be offering different products these will be complementary allowing the overall site to be promoted as a health and wellness precinct offering services ranging from luxury Spa through to clinical rehabilitation. Given the geothermal features of the site and the Te Arawa cultural overlay that will be applied this will be a unique offering that will be great for the city says Mr Tapsell.


“QEH is actively working on its funding requirements to build their new facility and they expect this to be confirmed early next year. The timing also works for Pukeroa and should allow construction to commence on site with both facilities at about the same time next year. With QEHs approximate 70 staff and the Wai Ariki Hot Springs & Spa proposing about the same for its facility, this is a significant boost for employment and the local and regional economy”.

Webcam and Construction Updates

Click here to check out our live webcam and watch the progress of our new building.




 Getting started! It's offical, we started removing the preloading today! (18/01/2021)



 Slowly but surely the preloading is disappearing (26/01/2021)

 Build 2



build 3

 QEH New Site Ground Works - It's nearly time to remove the fill & get ready to start building!

Watch this space! (13/12/20)

build 4

QEH New Site Ground work is progressing (02/09/2020)

 Uploaded Image

The construction of our new premises is progressing well! (8/10/2021)
Work on the underground plumbing, electrical services and staff car park entrance are well underway. Over the next two weeks, the underground works will continue and the car park entrance is looking to be completed.

Uploaded Image 11


Uploaded Image 12


Our team has started to lay the gas membrane to the slab of the building, which will stop the underground geothermal gases from entering the building. They’ve also laid the polystyrene pods, which are part of the building’s light weight yet strong rib raft concrete slab (1/11/2021). 


People qe

The first section of floor slab complete. (16 November 2021)

floor slab complete

Floor preparation underway for the next slab pours. (18 November  2021)


Prepping of final slab area ready for gas membrane (10 Dec)

Prepping slab

Deck areas ready for gas membrane (10 Dec)

Deck areas ready

Rachel Pool marked out ready for reinforcing to be installed (10 Dec)

Rachel Pool

16 January 2022

After a well deserved break during the Christmas period, the Watts and Hughes team is back to business! 
More gas membrane has been laid to stop the underground geothermal gases from entering the new building, ready for the polystyrene pods to go down. The wall reinforcing for our new Rachel Pool and the structural slab are now in place too

Jan 16


7 February 2022

It has been a big week for the team at Watts and Hughes, pouring the concrete slab and putting up framing.
Purpose built for the future, our new building will be a modern, inspiring and comfortable space for the next level in treatment.

Contact: CEO aaron.randell@qehealth.co.nz